Conducting performance reviews for your security officers is a necessity for promoting good morale and ensuring that your officers know what is expected of them. Unfortunately many managers and supervisors dread conducting employee reviews. Oftentimes this reluctance stems from not being able to find the right words to describe the employee or fear of a confrontation during the review. I’ve put together this short list of tips to aid you in conducting a security officer performance review and hopefully help ease some anxiety.
As a developer of Security Guard Management Software I talk to security guard companies daily about the need to change the way that they operate. Moving away from paper reports and analog systems for security officers is the future of the security industry. So after having hundreds of conversations about how our software has improved our customers’ operations, I am confident in what we can provide to security guard companies.
Here is Part 2 of my interview with Murray Levine…
So your son is now president of G4S North America correct? How’d that happen?
Drew, who started as a supervisor, progressed from a sales representative for Miami to eventually taking over the Fort Lauderdale office. In the end he worked his way up to finally becoming President of North America. Fortunately, he turned out to be tougher and smarter than his father. I am very proud of him!
In my blog posts I often talk about innovation and how companies, big and small, need to always be innovating. What do you see as the role of innovation in the security guard industry? Continue reading
Last year I published an article entitled 6 Security Guard Company Innovations That Rock (if you haven’t had a chance to read it, check it out). Little did I know that I would have the opportunity to interview one of the creators behind one of those innovations. The innovation was G4S’ Custom Protection Officer (CPO) Program and the man behind that innovation is Mr. Murray Levine.
So Murray, how does the security guard industry compare today versus the past? Continue reading
I usually share these two stories with customers who are evaluating our security guard tour tracking software, but I thought it would be great to share them with you too. When we first launched OfficerReports.com, we wanted to develop a comprehensive security guard management software suite. The first module in that suite was our Reporting Software which included daily activity reports, incident reports, maintenance reports, etc. Within months of launching that module we began receiving requests to integrate tour reports from our customers’ wand based guard tour tracking software into our system. Although it would have been a relatively simple integration, I thought that we could provide a better tour tracking solution. Back in the early 2000’s when I was managing my security guard company, I had several experiences with those systems that made me believe that we could do it better. Two particular instances stand out in my mind.
Back in late 2014 I sent an online request to a company for information on a service that I was interested in purchasing. Little did I know that my request would lead to the worst sales experience that I have ever had. I have been involved with sales and marketing for more than two decades and during that time I have never seen a sale go as badly as this one did.
My first phone call with their company salesperson, let’s call her “Regina”, went fairly well. Regina did a great job of telling me about the company and explaining the benefits of using their services. The phone call ended with me asking her to follow-up with me in a week to further discuss purchasing their service. It was all downhill from there…