Monthly Archives: May 2017


What Is The Question Most Security Companies Are Scared To Ask?

What is the question that most security guard companies are afraid to ask themselves?  The answer is “Should I fire this customer?”

The customer service truism dictates that the customer is always right, but as a security guard company owner or manager you know this is not always the case. Sometimes a customer is so wrong for your business that you need to cut them loose — and it’s important to know when it’s Continue reading


How to Stay Relevant in a Long-Term Business Relationship

Unless you believe that ‘No news is good news’, I know how important it is to try to stay top of mind with your security guard company clients.  I remember the occasional feeling of  anxiety when things with a client had gone silent for a while.  Those quiet times often lead to me thinking “I hope I won’t be getting a 30-day cancellation letter anytime soon.” But at the same time, I didn’t want to bother my clients unnecessarily if everything was going well. So how Continue reading