Monthly Archives: May 2017

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What Is The Question Most Security Companies Are Scared To Ask?

What is the question that most security guard companies are afraid to ask themselves?  The answer is “Should I fire this customer?”

The customer service truism dictates that the customer is always right, but as a security guard company owner or manager you know this is not always the case. Sometimes a customer is so wrong for your business that you need to cut them loose — and it’s important to know when it’s Continue reading

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How to Stay Relevant in a Long-Term Business Relationship

Unless you believe that ‘No news is good news’, I know how important it is to try to stay top of mind with your security guard company clients.  I remember the occasional feeling of  anxiety when things with a client had gone silent for a while.  Those quiet times often lead to me thinking “I hope I won’t be getting a 30-day cancellation letter anytime soon.” But at the same time, I didn’t want to bother my clients unnecessarily if everything was going well. So how Continue reading