Are Your Security Officers Driving Your Bus?

As a developer of Security Guard Management Software I talk to security guard companies daily about the need to change the way that they operate.  Moving away from paper reports and analog systems for security officers is the future of the security industry.  So after having hundreds of conversations about how our software has improved our customers’ operations, I am confident in what we can provide to security guard companies.

In most cases, the companies that I talk with understand the importance of being more efficient and differentiating themselves from their competition.  Consequently, most are eager to try out our software.  Occasionally after completing a 30-day trial some companies will say “This isn’t going to work for us”, which is fine because our software may not be a good fit for everyone.  But more often than I’d expect,  when I ask why it doesn’t work I will get an answer that sounds something like “Because our officers don’t like it…”  When I hear those types of responses, the first question that comes to my mind is “Who’s driving your bus?”

If we think about the journey of managing a security guard company, it’s similar to being on a bus surrounded by a variety of people.  Those people are your managers, customers, supervisors, and security officers and all have particular positions on your bus. But is this bus ride like the movie Speed with Keanu Reeves and Sandra Bullock where they were on a bus being controlled by someone demanding a ransom?

When I talk to a manager or owner who tells me that something that they want to do won’t work because their employees “won’t like it”, I know that their bus has been hijacked.  I also know what that can be like.  One day you look up and you find yourself having abdicated the responsibility of driving to other people within the organization.  In some cases these employees don’t have the best interests of your company at heart.  It’s not that they want to see the company do poorly, it’s just that they are ok with the status quo and don’t like the idea of change.  But allowing your managers and security officers to dictate the speed and direction in which your bus is heading will in most cases end badly.

If you currently find yourself in one of the rear seats looking forward, now is the time to start making your way back toward the driver’s seat.  It doesn’t matter how long it takes, or how many challenges you have blocking your way, you have to make it back to that seat for the sake of your company.

Managing a security guard company is one of the hardest things that I have ever done, so I know the challenges that managers face daily.  But I also know that if you are not the person determining your course, you will find yourself stalled on the side of the road trying to figure out what happened.

If you disagree, please feel free to leave your comments below.  I would love to hear your perspective.

 

 

By Courtney Sparkman

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