After a career running sales and operations for large service companies, Steve Jones joined Universal Protection Service, a small private security guard company operated by its original owners. He was bullish on the industry as a whole and looked forward to trying something new.
After a few years those owners wanted to retire, and Jones and a partner bought them out. Over the years they grew the company organically and through acquisitions into what is now Continue reading
Jay Abiona started as a security officer in 1990, and he moved up through the ranks until he was a regional loss-prevention director for a Fortune 100 company. After tiring of the corporate world, he started his own security company that focuses on a better experience, both for its employees and its clients. That approach has won Credible Security Solutions some plum assignments, such as providing security for major events such as New Year’s Eve in Times Square. Continue reading
Owning a security guard business means putting out a lot of fires — an unhappy customer who is missing an incident report, an invoice that is 90 days past due, and a field supervisor position you need to fill hanging over it all. It is easy to get stuck in a cycle of putting out fires, but that makes it hard to actually move your business forward and grow.
I was recently introduced to W. Edwards Deming’s 14 Points of Management and have become a huge fan of those principles, especially No. 5. Principle No. 5 states “Improve constantly and forever the system of production and service, to improve quality and productivity, and thus Continue reading
People do not become entrepreneurs to live stress-free. Being the owner of a security guard company means that you are in charge 24/7, but the long days and weeks can eventually take a toll on your business, your relationships, and your health. Finding ways to manage that stress means the difference between success and failure.
“It’s not about de-stressing; it’s more about how fit you are to manage stress,” says Dr. Cynthia Ackrill, chairwoman of the Workplace Stress Board of The American Institute of Stress. “There’s a false assumption that we’ll finish our to-do list, everyone will like us, we’ll be enormously Continue reading
Over the last several years there has been an extremely high volume of consolidation with security guard companies primarily by several national companies. As a result, I continue to see opportunities for small and mid-size security guard companies. Set forth below is a discussion about the merger and acquisition integration issues that these national companies are experiencing and how to position your company to capitalize on these opportunities. Continue reading
When you’re hungry for business, it can be tempting to focus on just coming in with the lowest bid. But this kind of pricing strategy isn’t sustainable and can actually keep your security firm from growing. In addition, underbidding creates an atmosphere of firms racing to the bottom, which hurts the security guard service industry as a whole.
Here’s how to develop a sustainable pricing strategy for security guard service that provides value and helps your security guard company grow. Continue reading
As a business owner, you know cash flow is key for your growing organization, and you’re always looking for ways to get the most value. And one way owners of growing security firms have sought value is with per-device — also known as per-user or per-seat — pricing for security guard software, with the thinking that the format will allow for scale as their company grows. Under this pricing model, your company pays for the number of “seats” or devices, such as company-issued smartphones, that can access the software; the more devices, the higher the cost.
The problem is, once you look into per-device pricing for report management and how it plays out over time, it becomes clear that it’s an outdated way of doing business that can end up costing your company more than it should. And the industry is responding: Global consulting Continue reading
The job of security officer is often a tough one, with officers facing unknown risks and threats every time they come to work. The nature of the profession means security officers must be ready for anything, including life-or-death situations. Even seemingly low-risk locations, such as shopping malls or sporting events, can turn dangerous quickly, and security officers who work in remote areas or at night face even higher risks. Continue reading
Sooner or later it happens to you: You’re in the process of courting a new client, one that can really make a difference for your business. Everything seems to be going well, until it comes time to start discussing the security guard contract and then they begin asking questions about those terms that you’ve always meant to figure out. Now what?
It’s always best to have your own contract ready — one that your own legal counsel has gone over with you — so you don’t have to rely on the client’s language. But some potential clients might want to use their contract language, and that can increase your risk to a level you don’t want to take on. The Mechanic Group, a provider of insurance for private security firms, has created a quick primer to get you up to speed on terms that every security company executive should know, with the understanding that you should always consult your own legal counsel before signing any contract. Here is a summary of their primer. Continue reading
Last week we held our first Security Guard Product Showcase, with Paperless Proposal. The response was fantastic — it filled up quickly and was packed with information. We are excited about hosting the showcases because they uphold our idea that “When our customers win, we here at OfficerReports.com win”. With all the live questions and responses, it was clear that Paperless Proposal would be a valuable resource for our customers.
To watch the video of the Security Guard Product Showcase click here. Continue reading