Let me let you in on a little secret that will hopefully make you feel a little better. The secret is — EVERY security guard company on the planet is dealing with the same exact problems that you are! That’s right, the security guard company that you thought was doing so well, is having a hard go of it too.
When I owned my security guard company and talked to other owners, Continue reading
As I look back on my time as a security guard company owner, which I find myself doing frequently, I am in total awe of the knowledge and experience that I gained during those years. In fact, I could probably write an encyclopedia about all the lessons I learned (I’ve actually written 2 ebooks on security guard company Operations & Sales). But there are 3 lessons, in Continue reading
Too often I talk with security companies whose owners and/or managers believe that any company that provides security guards are their competition. This is especially true of small to medium-sized security companies. If you are one of those owners/managers let’s see if I can change your frame of reference a bit. As a foundation for this Continue reading
Welcome to the inaugural video in our CEO Interview Series. My daily duties here at OfficerReports.com bring me into contact with incredibly smart, talented, and ambitious security guard company owners. The depth of knowledge and insight that these CEOs possess when it comes to the Security Guard Industry and business in general never ceases to amaze me. In fact, many of the conversations that I’ve had have served as inspiration for many of our Continue reading
What is the question that most security guard companies are afraid to ask themselves? The answer is “Should I fire this customer?”
The customer service truism dictates that the customer is always right, but as a security guard company owner or manager you know this is not always the case. Sometimes a customer is so wrong for your business that you need to cut them loose — and it’s important to know when it’s Continue reading
Unless you believe that ‘No news is good news’, I know how important it is to try to stay top of mind with your security guard company clients. I remember the occasional feeling of anxiety when things with a client had gone silent for a while. Those quiet times often lead to me thinking “I hope I won’t be getting a 30-day cancellation letter anytime soon.” But at the same time, I didn’t want to bother my clients unnecessarily if everything was going well. So how Continue reading
After a career running sales and operations for large service companies, Steve Jones joined Universal Protection Service, a small private security guard company operated by its original owners. He was bullish on the industry as a whole and looked forward to trying something new.
After a few years those owners wanted to retire, and Jones and a partner bought them out. Over the years they grew the company organically and through acquisitions into what is now Continue reading
Growth is on the mind of every security guard company owner — but a being bigger company isn’t always being a better company. Smaller companies enjoy several advantages in the security guard industry, but they have to know how to leverage them. And when you do grow, you have to do it in a way that you don’t overextend your resources. “Everyone wants growth, but revenue growth for the sake of revenue growth is Continue reading
Jay Abiona started as a security officer in 1990, and he moved up through the ranks until he was a regional loss-prevention director for a Fortune 100 company. After tiring of the corporate world, he started his own security company that focuses on a better experience, both for its employees and its clients. That approach has won Credible Security Solutions some plum assignments, such as providing security for major events such as New Year’s Eve in Times Square. Continue reading
Owning a security guard business means putting out a lot of fires — an unhappy customer who is missing an incident report, an invoice that is 90 days past due, and a field supervisor position you need to fill hanging over it all. It is easy to get stuck in a cycle of putting out fires, but that makes it hard to actually move your business forward and grow.
I was recently introduced to W. Edwards Deming’s 14 Points of Management and have become a huge fan of those principles, especially No. 5. Principle No. 5 states “Improve constantly and forever the system of production and service, to improve quality and productivity, and thus Continue reading