What is the question that most security guard companies are afraid to ask themselves? The answer is “Should I fire this customer?”
The customer service truism dictates that the customer is always right, but as a security guard company owner or manager you know this is not always the case. Sometimes a customer is so wrong for your business that you need to cut them loose — and it’s important to know when it’s Continue reading
Unless you believe that ‘No news is good news’, I know how important it is to try to stay top of mind with your security guard company clients. I remember the occasional feeling of anxiety when things with a client had gone silent for a while. Those quiet times often lead to me thinking “I hope I won’t be getting a 30-day cancellation letter anytime soon.” But at the same time, I didn’t want to bother my clients unnecessarily if everything was going well. So how Continue reading
After a career running sales and operations for large service companies, Steve Jones joined Universal Protection Service, a small private security guard company operated by its original owners. He was bullish on the industry as a whole and looked forward to trying something new.
After a few years those owners wanted to retire, and Jones and a partner bought them out. Over the years they grew the company organically and through acquisitions into what is now Continue reading
Growth is on the mind of every security guard company owner — but a being bigger company isn’t always being a better company. Smaller companies enjoy several advantages in the security guard industry, but they have to know how to leverage them. And when you do grow, you have to do it in a way that you don’t overextend your resources. “Everyone wants growth, but revenue growth for the sake of revenue growth is Continue reading
Jay Abiona started as a security officer in 1990, and he moved up through the ranks until he was a regional loss-prevention director for a Fortune 100 company. After tiring of the corporate world, he started his own security company that focuses on a better experience, both for its employees and its clients. That approach has won Credible Security Solutions some plum assignments, such as providing security for major events such as New Year’s Eve in Times Square. Continue reading
Owning a security guard business means putting out a lot of fires — an unhappy customer who is missing an incident report, an invoice that is 90 days past due, and a field supervisor position you need to fill hanging over it all. It is easy to get stuck in a cycle of putting out fires, but that makes it hard to actually move your business forward and grow.
I was recently introduced to W. Edwards Deming’s 14 Points of Management and have become a huge fan of those principles, especially No. 5. Principle No. 5 states “Improve constantly and forever the system of production and service, to improve quality and productivity, and thus Continue reading
People do not become entrepreneurs to live stress-free. Being the owner of a security guard company means that you are in charge 24/7, but the long days and weeks can eventually take a toll on your business, your relationships, and your health. Finding ways to manage that stress means the difference between success and failure.
“It’s not about de-stressing; it’s more about how fit you are to manage stress,” says Dr. Cynthia Ackrill, chairwoman of the Workplace Stress Board of The American Institute of Stress. “There’s a false assumption that we’ll finish our to-do list, everyone will like us, we’ll be enormously Continue reading
When you’re hungry for business, it can be tempting to focus on just coming in with the lowest bid. But this kind of pricing strategy isn’t sustainable and can actually keep your security firm from growing. In addition, underbidding creates an atmosphere of firms racing to the bottom, which hurts the security guard service industry as a whole.
Here’s how to develop a sustainable pricing strategy for security guard service that provides value and helps your security guard company grow. Continue reading
Security firms are all about protection, and at the best firms, that mission applies to employees as well as clients. A key part of fulfilling that promise is a strong sexual harassment policy and program.
It can be tempting to think of this as just another regulatory box to check, but such programs can also help build a strong culture of support and respect in the workplace. “Whenever employees see that their employers take these issues seriously, it helps to build a culture of Continue reading
What’s your biggest business challenge? If you’re like most security guard business owners, it’s dealing with not having enough time to get things done. It’s impossible to add more hours to your day, and even if there were more, it still wouldn’t be enough because there’s always something else to do.
As a security guard company owner, you will often find yourself spending too much time working IN your security guard business rather than ON your business. If security officers aren’t showing up to work and clients are calling and complaining, often times you are the one who has to put out the fires. But if that’s all you’re doing, you’ve done nothing to build your business beyond today or tomorrow. Continue reading