Incident Reports & Daily Activity Reports Go Digital

When we first started OfficerReports.com, we outlined what we believed would be our top 5 hurdles.  One of those hurdles was getting clients to see the benefits of using smartphone technology in the field.  We thought that security guard contractors would believe that smartphones were too fragile, expensive, and difficult for guard usage.  To my surprise, to date, 46%* of the companies that we have talked to have already distributed some type of smartphone or tablet to at least one of their clients.  Several have done so on a much broader scale.

Replacing Paper Incident Reports and Daily Activity Reports

The benefits of deploying these types of technologies are only restricted by ones imagination.  Most companies are using these devices as a means to speed the delivery of information from daily activity reports and incident reports to their clients.  Most have adapted common office technology, like email, for this purpose.  Although that is a great start, we are hoping that our Security Guard Reporting App  will help our clients eliminate paper incident reports and daily activity reports and be more efficient than email.

Creative Use of Smartphones

At this point, we have not had the opportunity to dig deeper into our client’s use of these technologies.  But I do wonder if they might be visually inspecting posts and uniforms via Apple’s Facetime or Skype? Or maybe using the smartphone to help facilitate web based officer training?
If you have deployed smartphones in the field, how are you using them to drive efficiency and provide better service?  As a security guard contractor what other type of technology do you use to WOW your clients?  We would love to know, please leave your comments below.

*Our sample should not be considered as representative of the industry as a whole.

By Courtney Sparkman

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