Security Guard Management Software, Great For Primes and Subs

Using security guard management software, such as OfficerReports.com, is a great tool for enhancing performance, accountability and relationships between primary security guarding companies and their subcontractors for large and complex service agreements. I’ve been fortunate over the course of my career to have served in key leadership roles with multiple nationally leading security providers and to have worked with several outstanding subcontracting companies as business partners. Several of these contractual relationships were very substantial, entailing fees of millions of dollars annually and thousands of billable hours weekly.  Based on those experiences, I know how vital it is that prime contractors have visibility into the operations of their subcontractors.

Public sector (municipal, state and federal) contracts, in particular, routinely require the participation of minority, women and disadvantage business enterprises (MBE, WBE, DBE). The bidding and/or proposal process for these contracts is highly competitive and leaves no margin for error. Consequently, choice of strategic partnerships for these opportunities, by both prime and sub, must be made carefully to ensure ongoing compatibility between the companies, achieving the RFP/RFB requirements and realizing the financial goals of each company.

The benefits of implementing security guard management software as part of these relationships are substantial.

SECURITY GUARD MANAGEMENT SOFTWARE: BENEFITS FOR THE PRIMARY CONTRACTOR

  • As a prime, requiring or facilitating the subcontractor’s use of software that employs on-line, real-time technology for reporting, tour tracking and employee timekeeping provides you the ability to have immediate monitoring of the subcontractor’s performance. There is no delay in waiting for handwritten reports, after-the-fact, downloaded tour confirmation details or substantiating the accuracy of outdated personnel timekeeping methods. Your subs use of this type of software puts the ability to log in and review records in real-time at your management team’s fingertips.
  • You commonly serve as the “face” of the combined team. As a result, you are typically the one that receives the client’s calls, inquiries, and frequently have to substantiate the performance of both companies during the term of the contract. Having this immediate electronic record of reporting, tour activity and timekeeping is a critical tool to demonstrate and substantiate to a questioning client that they are indeed receiving the quality of service and execution of tasks that the contract requires.

SECURITY GUARD MANAGEMENT SOFTWARE: BENEFITS FOR THE SUBCONTRACTOR

  • Utilizing these types of technologies gives you a competitive edge in being selected as a subcontractor by the larger primary companies because employing such technology provides immediate accountability. Through this accountability of good performance, your business relationships with your primary contractors are strengthened and can be expanded.
  • You enhance your market value as a desired business partner for other RFP/RFB opportunities in this highly competitive business environment.

Employing security guard management software improves your operational performance in several ways. First, by eliminating payroll intensive tasks – collecting handwritten reports, verifying guard tours, outdated employee time and attendance monitoring, etc. Second, that improvement in operations will also contribute to client retention. Third, it facilitates your ability to leverage direct operating costs and enhance gross margins and profitability. Finally, it is an important asset in your sales strategy to make you more competitive and attractive in the tough arena of the RFP/RFB process.

As a prime, do you require your subs to use security guard management software? If not, why not?  If you are a sub, do you find that using security guard management software makes you a better partner to prime contractors? Please share your comments below.

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By Albert Ricketts

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