I recently read an article entitled “Staff: Light Their Fires” by Jeff Kirby and Dr. Bill Cottringer of Puget Sound Security. Although the article was written more than 10 years ago, I found that the principles it outlined are still applicable even today. The article summarizes eleven strategies to help motivate employees and drive better performance. By using these strategies you can motivate an employee to be a good security officer…and not just a “guard”.
Many of the security guard companies that I speak with talk about high quality security guard service. The question that often pops into my mind is “Exactly what is high quality security guard service and how is it measured?” But even more importantly, how do security guard service buyers measure and assess high quality service?
To be successful, companies must develop methods of conveying the value of their services to their customers. In many cases they can accomplish this through the use of metrics. Metrics help companies focus their people and resources on the things that their clients value most. Focusing on those things then leads to service that their clients would consider high quality. For companies that provide security guard service those metrics can come in many flavors.
During your security officer’s shift, the officer is responsible for capturing a substantial amount of information via the many reports that the officer writes. Those reports include daily activity reports, incident reports, maintenance requests, truck logs, and a multitude of other reports. Some would argue that the most important of these reports is the officer’s daily activity report. The daily activity report is the most common of all security guard reports because one is completed by every officer, every shift. Because security officers act as the eyes and ears of the customer, it is critical that your officers provide your customers with relevant and valuable information. As such, it is important that every security officer knows how to write a daily activity report. Here are some tips that your officers can use to provide your customers with quality daily activity reports.